Legal
Refunds and Cancellation
Last updated: 15 October 2026
This policy covers payments made for Norbs plans and top-ups, bought on the web at bizpal.neuralorbs.com. Payments are processed by Razorpay on behalf of NeuralOrbs Private Limited.
Cancelling a plan
You can cancel a plan at any time. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for, and nothing is taken away before then.
Plans and top-ups are not refundable
Payments for plans (including Field ops) and for top-ups are not refundable, in full or in part. Credits that come with a plan expire with that plan month. Top-up credits last 45 days. Unused credits are not refunded or carried over after they expire.
Failed or double payments
If money is taken from your account but your purchase does not go through, or you are charged twice for the same purchase, we refund the extra amount to the original payment method within 7 working days of you telling us or of our finding it. Your bank may take a few more days to show it.
How to ask for a refund
Email support@neuralorbs.com with the mobile number or email you sign in with, the date and amount, and the payment ID from your bank or Razorpay receipt if you have it.